Surge Incorporated

Affordable Multi-Talented Growth Services

Surge Contact Changelog

1.0
  • 5 months ago Add Call recordings can now be viewed in live time by clients.
  • 5 months ago Fixed Live chat agents will no longer be able to see when the chat is being monitored by clients or management.
1.1
  • 4 months ago Update SASHA is now more aware of the context surrounding stop words.
  • 4 months ago Add SASHA can now check to make sure transfer conditions are met before live chat agents can transfer a visitor between departments.
  • 4 months ago Update Minor increase is server speed for the internal live chat console.

1.0
  • 5 months ago Add Call recordings can now be viewed in live time by clients.
  • 5 months ago Fixed Live chat agents will no longer be able to see when the chat is being monitored by clients or management.
1.1
  • 4 months ago Update SASHA is now more aware of the context surrounding stop words.
  • 4 months ago Add SASHA can now check to make sure transfer conditions are met before live chat agents can transfer a visitor between departments.
  • 4 months ago Update Minor increase is server speed for the internal live chat console.