Many times when a customer ultimately hears the “hello” on the other end
of the line, they have been through a sequence of interactions leaving them frustrated
and upset. They feel like the company doesn’t value them or their business.
At SurgeContact, we understand that every interaction with a customer should create value,
not damage it. That’s why we recruit, train, and praise brand ambassadors who
live and breathe our clients’ values every day, every channel, every interaction.