SurgeContact

Our specialty is creating lasting, profitable customer interactions, no matter how your customers want to connect with our contact center teams.
  • Customer Engagement
  • Engagement Services
  • Reputation Monitoring
  • CX Analytics
  • Fraud Prevention
  • Training
Many times when a customer ultimately hears the “hello” on the other end
of the line, they have been through a sequence of interactions leaving them frustrated
and upset. They feel like the company doesn’t value them or their business.
At SurgeContact, we understand that every interaction with a customer should create value,
not damage it. That’s why we recruit, train, and praise brand ambassadors who
live and breathe our clients’ values every day, every channel, every interaction.

Average Client NPS

92%
*Scores averaged among all clients in 2018

Employee Engagement

35%
*Verified through 3rd party survey in 2018

Client Increase in Sales

60%
*Average based on self-reported data by clients.

Interested? Let's get in touch!