Award-winning solutions for every car buyer’s journey
Recall Analytics, Omnichannel Customer, Communication Technology, On Demand Inbound, Recall Inquiry Management, Multichannel Marketing, and More
Auto Customer Services
Vehicle Connected Services, Owner Registration and Enrollment, Dealer Parts Inventory Assistance, Warranty Claims Assistance, Technical Assistance, and More
Growth and Retention
Repurchase Sales, Off-lease Renewals, Dealer Services, Appointment Setting, and more
Having someone on our website able to take chats 24x7 has done wonders in getting more people into our showroom.
Robin MillerSales Manager
When we have a spike in claims I can always count on Surge Incorporated to pick up the slack. No matter how far back we get Surge always seems to be able to handle it and get us back on track.
Kelsie MullensClaims Manager
I never realized how many customers would slip through the cracks in our system. Not only did Surge find and fix the cracks they reached out to lost potential clients to save us some sales!
Vanessa KorecheTerritory Manager
Boost your buyer's journey
We help manage the automotive customer lifecycle by leveraging data to drive profitable acquisition and retention and deliver a better customer experience. Our solutions assist clients to develop a multichannel engagement strategy that unites online customers to dealers and OEMs, and engages prospects with targeted outbound campaigns featuring relevant new leasing and buying offers. With customized learning solutions, we help create more motivated employees by designing an employee-focused knowledgebase to better satisfy customer inquiries.